Contact Us
Site Map
Home
|
|
Contact Us |
Site Map |
Home |
Assistance For Guests With Disability
Wheelchairs are available for rental at $7 per day and Electric Convenience Vehicles ("ECV's) are available for rental at $35 per day. Each rental requires a $50 deposit (credit card imprint acceptable) or a valid photo ID. To ensure that an ECV is available during your visit, it is recommended that you call (407) 224-6350 at least 24 hours in advance to make a reservation.
Click here to download the offical Rider's Guide (4.5 MB)
Wheelchairs are available for rental at $12 per day and Electric Convenience Vehicles ("ECV's) are available for rental at $40 per day. Each rental requires a $50 deposit (credit card imprint acceptable) or a valid photo ID. To ensure that an ECV is available during your visit, it is recommended that you call (407) 224-4233 at least one week in advance to make a reservation. ECVs may only be used by the person renting the equipment. No additional riders are permitted and each ECV must be operated by persons 18 years of age or older.
Sign language interpreting services are available at Universal Studios Florida or Islands of Adventure, at no charge. Please refer to the show schedule for interpreted performances upon arriving at the resort. For more information, you can contact The Sign Language Services Department at 888-519-4899 (toll-free TTY), 407-224-4414 (local TTY) or 407-224-5929 (Voice) or signlanguageservices@universalorlando.com
In addition to interpreting services, closed captioning and assistive listening devices, guidebooks for guests with disabilities and attraction scripts are available at Guests Services in each theme park. TTY telephones are available throughout the parks, and are indicated in our Rider's Guide for Rider Safety and Guests With Disabilities. For guests with hearing impairments, Telecommunication Devices for the Deaf (TDDs) are located at the Guest Services Office and Health Services. Pay telephones with amplification devices are located throughout both parks and CityWalk.
For your enjoyment and convenience, Universal Orlando's shopping and dining facilities are wheelchair accessible. Also, our outdoor stage shows have areas reserved for guests with disabilities. These areas are clearly marked with the International Symbol of Accessibility.
At most Universal Orlando attractions, the queue experience is an important part of telling the story of the overall attraction experience. As a result, we have made all of our queues accessible to guests using wheelchairs (with the exception of Pteranodon Flyers® at Islands of Adventure and Back To The Future The Ride® at Universal Studios).
There are specific boarding requirements and accommodations for those using wheelchairs at each attraction. In all cases, if you are capable of transferring to the ride vehicle's seating (either by yourself or with the assistance of another person in your party) you may transfer.
Additionally, certain attractions are capable of allowing guests to remain in their standard wheelchair throughout. For a list of all attractions and their specific requirements and accommodations, please consult Universal Orlando's Rider's Guide for Rider Safety and Guests with Disabilities. To request a copy of the Rider's Guide or if additional accommodations are needed, please contact Guest Services at (407) 224-4233, or write to Universal Orlando, Attn: Guest Services, 1000 Universal Studios Plaza, Orlando, FL 32819. We apologize, but due to their dramatic motion, none of the ride vehicles at Universal Orlando will accommodate Electric Convenience Vehicles (ECV's) or electric wheelchairs. At those rides which can accommodate standard wheelchairs, guests may transfer from their ECV or electric wheelchair into a standard wheelchair that is provided at each location.
Service Animals are welcome in all of our restaurant and merchandise locations, attraction queues and most other locations throughout Universal Orlando. Additionally, there are specific entry/boarding requirements for each attraction to assist the owner in making an informed decision about their animal's safe admission. Please consult the listing for each ride and attraction in our Rider's Guide for Rider Safety and Guests with Disabilities for more information.
Guests must remove prosthetic limbs before riding Dueling Dragons or Pteranodon Flyers to prevent hazards or loss due to ride forces
Guest should secure or remove prosthetic limbs before riding the following attractions to prevent hazards or loss due to ride forces:
Revenge of the Mummy TM
Back to the Future The Ride®
Woody Woodpecker's Nuthouse Coaster®
Incredible Hulk Coaster®
Jurassic Park River Adventure®
The Flying Unicorn®
Dudley Do-Right's Ripsaw Falls®
Popeye & Bluto's Bilge Rat Barges®
Doctor Doom's Fearfall®
Any guest with prosthetic arms or hands will be required to satisfactorily secure the limb and grasp the ride restraint. If you have any questions, please ask a ride attendant or visit Guest Services.
Due to the dramatic movement of the ride vehicles and certain special effects at Universal Orlando®, oxygen tanks are not permitted except at the following locations: Shrek 4-D(tm), T2-3D(tm), Animal Planet Live!(tm), A Day in the Park with Barney(tm), Curious George Goes to Town SM , Fievel's Playland® (except the waterslide) and Jimmy Neutron's NickToon Blast(tm)(stationary seating) at Universal Studios Florida®, and The Eighth Voyage of Sindbad®, Poseidon's Fury®, Camp Jurassic® (except Pteranodon Flyers®) and the Toon Amphitheater at Universal's Islands of Adventure®